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HELPDESK
Didn't find the answer for your question? Feel free to contact us using the contact form below, or by sending us an email to info@mytrime.com.
Sign up for a subscription and we will send you your favorite products at a lower price and on a regular basis without the need to re-create your order. The subscription is without any obligations or additional fees. If you want to change your subscription at any time – for example, change the shipping date, delivery frequency, or adjust the order (add, replace, or remove products) – you can easily do so by logging into your subscription account.
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We offer three shipping options: GLS home delivery (4 EUR), UPS and Packeta / Zásilkovna (3,50 EUR). Free shipping from 75 EUR.
All orders received by 12:00 p.m. on business days are shipped the same day.
You can return or exchange goods within 30 days of receipt. The product must be in its original condition, undamaged, and complete.
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We offer a wide range of online payment options: credit/debit card, ShopPay, Apple Pay, PayPal, American Express.
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The Trime Rewards Club is our free loyalty program, where you earn rewards for every purchase. You can use your points as a discount on your next purchase, or to redeem free products (you’ll receive a coupon code to apply at checkout).
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You don't know what supplement is best for you? Do you want to know how to take our supplements? Or you just have a question about one of our products? Click the link below and browse our Helpdesk articles.
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Didn't find the answer for your question? Feel free to contact our Customer Support or use the contact form below.
Get in Touch!
Trime Customer Support
Monday - Friday: 10-16h
Call our Customer Support at +420 580 000 901 or send an email to info@mytrime.com.
Trime s.r.o.
Národní 135/14
Prague 110 00
Czech Republic
ID: 01815148
VAT: CZ01815148
The company is registered at the Municipal Court in Prague under the file No. C 267083.
Account number: 123-2666080237/0100
IBAN: CZ18 0100 0001 2326 6608 0237