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Trime Customer Service

We are here to help you !

Do you have a question?

Visit our Helpdesk, where we collected the most frequently asked questions.

HELPDESK

Didn't find the answer for your question? Feel free to contact us using the contact form below, or by sending us an email to info@mytrime.com.

Sign up for a subscription and we will send you your favorite products at a lower price and on a regular basis without the need to re-create your order. The subscription is without any obligations or additional fees. If you want to change your subscription at any time – for example, change the shipping date, delivery frequency, or adjust the order (add, replace, or remove products) – you can easily do so by logging into your subscription account.

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We offer three shipping options: GLS home delivery (4 EUR), UPS and Packeta / Zásilkovna (3,50 EUR). Free shipping from 75 EUR.

All orders received by 12:00 p.m. on business days are shipped the same day.

You can return or exchange goods within 30 days of receipt. The product must be in its original condition, undamaged, and complete.

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We offer a wide range of online payment options: credit/debit card, ShopPay, Apple Pay, PayPal, American Express.

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The Trime Rewards Club is our free loyalty program, where you earn rewards for every purchase. You can use your points as a discount on your next purchase, or to redeem free products (you’ll receive a coupon code to apply at checkout).

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You don't know what supplement is best for you? Do you want to know how to take our supplements? Or you just have a question about one of our products? Click the link below and browse our Helpdesk articles.

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Didn't find the answer for your question? Feel free to contact our Customer Support or use the contact form below.

Get in Touch!

Trime

Trime Customer Support

Monday - Friday: 10-16h

Call our Customer Support at +420 580 000 901 or send an email to info@mytrime.com.